Over the past three years, the Product Design department from GSA has forged a fruitful and ongoing collaboration with NHS Ayr & Arran and NHS Lothian. This project, the fourth iteration, intends to build upon that relationship. The subject for this year’s project is Mental Health & Sexual Education. Our group was allocated to the Children and Adolescent Mental Health Service in Crosshouse Hospital, North Ayrshire. The CAMHs service deals with a vast range of cases, meaning that the procedure differs a lot from patient to patient. In order to fully understand how the service operates, we will immerse ourselves in the facility and capture data through observations and interviews.
The project runs for 6 weeks, ending in November 2018 and will primarily involve a collaboration between the 3rd year product design students from the Glasgow School of Art and NHS staff from NHS Ayr & Arran and NHS Lothian.
• Understanding of the terrain, constructing a critique and user journey map of the experience as it stands, outlining insights and then delivering a presentation of the findings.
•Development of a clear understanding of other best practice and how these may be adopted, adapted and amplified to enhance the patients’ experience.
•Definition, location and justification of short, medium and long-term design strategies and opportunities to resolve the issues identified.
•Resolution, refinement and prototyping of preferable strategies and opportunities and a presentation of the outcomes and possible routes to enactment.